Terms of Service

By creating an account, you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use Booked (“Booked,” “the Service”).

You represent that you are a licensed real estate professional (or authorized representative thereof) in good standing in your jurisdiction. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

• The Service is offered as a monthly subscription billed through Stripe.
• New accounts include a 7-day free trial. After the trial ends, your payment method is charged at the displayed monthly rate.
• Cancel any time from your billing settings. Cancellation takes effect at the end of the current billing period; no prorated refunds.
• We may change prices with at least 30 days' notice.

You agree that you will not:

• Use the Service to send SMS or voice communications without the recipient's prior express consent as required by TCPA (U.S.), CASL (Canada), or other applicable laws.
• Send messages that violate Fair Housing Act / Canadian Human Rights Act provisions, including discriminatory steering or coded language.
• Misrepresent your identity, your brokerage, or the nature of any property.
• Spoof caller-ID or phone numbers you do not have permission to use.
• Send messages to numbers on the U.S. National DNC Registry, Canadian National DNCL, or any internal Do-Not-Contact list, except where you have a documented prior business relationship and the recipient has consented to commercial messaging.
• Use the Service for purposes other than legitimate real estate lead nurture (no political, fundraising, or unrelated commercial campaigns).
• Attempt to circumvent the consent gate, quiet hours, or anti-annoyance limits enforced by the Service.

Violations may result in suspension, termination, and forwarding of relevant records to carriers, Twilio's compliance team, or regulators.

You retain ownership of all leads, listings, and messages you enter into the Service. You grant us a limited license to process this data solely to provide the Service. We do not sell your data.

Booked uses large-language-model technology to draft outbound SMS and voicemail responses on your behalf. You are responsible for reviewing AI output for accuracy and compliance. We make no warranty that AI-generated messages are free of errors, misstatements, or omissions. Do not rely on AI output for legal, financial, or contractual matters.

You agree to defend, indemnify, and hold harmless AR Data Intelligence Solutions Inc., its officers, employees, and sub-processors from any claims, damages, fines, or expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms, applicable law, or any third party's rights, including but not limited to TCPA, CASL, Fair Housing, and consumer-protection statutes.

The Service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure operation. Carrier-level SMS delivery is not guaranteed and is subject to throttling, filtering, and 10DLC compliance enforcement.

To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

You may close your account at any time from billing settings. We may suspend or terminate the Service for material breach of these Terms. Upon termination, your data is retained for 30 days for recovery, then deleted, except where retention is required by law (e.g., TCPA/CASL consent audit records).

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law provisions. Disputes shall be resolved in the courts located in Toronto, Ontario.

We may modify these Terms. Material changes will be announced via email and an in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.